CCIS User Manual

Update Owner Record (Co-Owner)

User Manual Index www.HarbourTowneCondos.com Computerized Condo Information System (CCIS)

Provide the co-owner with a Contact Data form to complete (Word Version for edit/return; PDF Version for print/complete/mail back)
Required
  • First Name, Last Name: This is the name of the PRIMARY owner (a spouse, partner or secondary owner is entered in the CoOwner field in the Contact Info section).
  • Type: In this case, and by default, “OWNER”
  • Is Board Member: This toggle will allow this owner to have “board member privileges” in the system.
Login Info When a co-owner wants to access their Request information on the system (rules TBD when we release the system for owner-use)
  • User Name:  Ask what they want to use for their user name.
  • Password: Ask what they want to use for their password.
  • Password Confirm: Re-enter the password.
Ask them to login to the system as soon as possible to ensure user information has been setup correctly.
Owner Info
  • Unit: Select the relevant unit. You can type ahead for the house number, just make sure you get the right street name
  • Purchase Date:  Select the appropriate date, day and month. If no day is specified, select the 1st of the month.
  • [Add Unit] - If you don’t click the Add Unit button, the unit will not be added to this owner’s record.
To change a date or unit, you must first delete the relevant unit (click the “x”) and then specify the appropriate unit and purchase date as noted above – don't forget to click the [Add Unit] button.
Contact Info
  • Address 1: This address field is used for those who want their mail forwarded somewhere other than their condo. For example, when creating mailing labels, the system will look FIRST at the Address 1 field and use it if there is an address. If not, then the mailing label will contain the condo/unit address.
  • Address 2Not currently used.
  • Phones 1, 2 & 3:  Phone numbers in the order the Owner chooses when asked: which number do you want us to use first. There is no consistency as to which is home, work or cell or even which owner.
  • Email 1 & 2: Similar to phone number, the preferred email address according to the owner. When we use the “bulk mail” feature of the system, it will use only the first email address. Send a test message to all the addresses provided to make sure there were captured correctly.
  • Emergency: We are tracking two types of emergency contacts but have only one field. Therefore we’re trying to capture a lot in this field. NOTE: Addresses are not necessary since it’s an emergency contact.
    Given the update form we’ve provided, here is the standard we’re using when entering their provided data in this field:
    • Unit: Name1 (relationship) phone (w/h/c), phone (w/h/c); Name 2 etc.
    • Personal: Name1 (relationship) phone (w/h/c), phone (w/h/c); Name 2 etc.
  • Co-Owner: To enable an easy transition to the future when we’ll have separate records for each owner, use this format for entering the co-owner’s name:  LastName, FirstName
  • Communication: If an email address is provided, leave Email, otherwise, select Phone
Misc Info:
  • Volunteer: List anything they provide.  Send any volunteer information to the website content editor for updating the board section of the web (via email).
  • Comment: Similar to the Emergency field, we are using this to hold numerous pieces of information. Use this format for the information provided:
    • Addl Owners: Names, phones, addresses, etc.
    • Lessee: Name, phone, etc. relevant dates if provided
    • Other people: whatever they provide about other people living in unit.
    • Animals: any details about animals they provide
    • H/S Exemption: Yes or No
    • Mortgage:  name and address of the Financial institution that holds the mortgage (whatever is provided)

When finished, be sure to click the [Create User] or [Update User] button. Note any RED warnings and make necessary edits. If all is correctly entered the system should display Successful message.


User Manual Index www.HarbourTowneCondos.com Computerized Condo Information System (CCIS)

last revised 6/15/11